Name of company

the cats shed jewellery

Contact details

kate@thecatsshedjewellery.co.uk

Terms, Conditions & Returns Policy 

Welcome to The Cats Shed Jewellery (thecatsshedjewellery.co.uk). Please read these Terms and Conditions carefully before placing an order. By purchasing from our website, you agree to be bound by the policies outlined below.

1. Returns, Cancellations & Refunds

Standard (Ready-to-Ship) Items

In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order and return standard, non-customised items.

• Notification Period: You must notify us within 14 days of receiving your item that you wish to return it.
• Return Window: Once you have notified us, you have an additional 14 days to return the item to us.
• Condition: Items must be returned unworn, undamaged, and in their original packaging.
• Cost of Return: The customer is responsible for the cost of return shipping unless the item is faulty. We highly recommend using a tracked shipping service.

Hygiene Exemptions

• Due to health and hygiene regulations, pierced earrings cannot be returned or exchanged unless they arrive faulty.

Bespoke, Custom-Made, and Altered Items

• Strict Non-Refundable Policy: All bespoke items, custom designs, commissioned pieces, and items altered or engraved at your request are strictly non-refundable and cannot be exchanged or cancelled once production has commenced.
• Adjustments and Resizing: If a bespoke or custom item requires an adjustment (such as ring resizing or altering a chain length) after completion, an additional fee will apply. This fee will cover the cost of additional materials, workshop labour, and return insured shipping. Quotes for adjustments will be provided on a case-by-case basis.

2. Faulty Items and Statutory Rights

Our policies do not affect your statutory rights under the UK Consumer Rights Act 2015.

• 30-Day Right to Reject: If an item arrives damaged, faulty, or not as described, you are entitled to a full refund within 30 days of delivery.
• Repair or Replacement: If a fault develops after 30 days but within 6 months, we will offer a repair or replacement.
• Return Postage for Faults: If an item is verified as faulty, we will refund the cost of standard return postage.

3. Product Descriptions and Hallmarking

• Handcrafted Variations: Each piece of jewellery is handcrafted using traditional techniques, often featuring natural gemstones and recycled precious metals. Due to the nature of handmade work, minor variations in texture, finish, and gemstone inclusions may occur and are celebrated as part of the unique character of the piece.
• Hallmarking: We fully comply with the UK Hallmarking Act 1973. All precious metal items that exceed the legal weight thresholds (1g for gold, 7.78g for silver) are independently tested and hallmarked by a UK Assay Office.

4. Contract Formation and Pricing

• Order Acceptance: A legally binding contract is formed only when we dispatch your order and send a shipping confirmation email. We reserve the right to cancel an order prior to dispatch due to pricing errors, stock unavailability, or unforeseen production issues.
• Pricing: All prices are displayed in GBP (£) and are inclusive of UK VAT where applicable.

5. Contact Information

For any questions regarding returns, adjustments, or commissioning a bespoke piece, please contact us at:

   kate@thecatsshedjewellery.co.uk

6. Delivery Policy

• Despatch is normally 1-4 working days (unless otherwise stated in the item listing) frim the date of order and I do my best to despatch in these times. I shall be in touch if for any reason something happens, and these times cannot be met. You can cancel for a refund in full, if the new dispatch date is not suitable and a full refund will be provided.
• Unfortunately I do not despatch to international addresses.
• Despatch notifications and tracking information is sent once your oder has been handed to the delivery company (usual Royal Mail) Royal Mail's expected delivery times: UK 1-3 working days from despatch.These are only aims as set out by the Royal Mail and are not guaranteed delivery times,. Some orders may take longer than this for various reasons outside of my control. Refunds can only be given once an item can be declared as lost by me to Roya Mail. UK deliveries are not notifiable as lost until 10 working says after the Royal Mail expected delivery times. 
• Delivery address cannot be changed after an an order is placed.